These terms and conditions apply to your access to the switchskates.co.uk website ("Our Website"). Please read these terms and conditions carefully before accessing and/or ordering any goods from our website. If you access the switchskates.co.uk website, and/or place an order for goods, you agree to be bound by these terms and conditions. If you do not agree with the terms and conditions please do not use our website.
You should print a copy of these terms and conditions for future reference. The switchskates.co.uk website is operated by Switch Skates Limited whose registered address is 57 Broadway, Leigh-On-Sea, Essex, SS9 1PE, VAT Number 250 934 14007. If you have any questions about our website please contact sales@switchskates.co.uk
Our Returns Policy You may cancel your order any time within seven (7) working days, beginning on the day after you received the goods. We will refund the price of the goods in full, including delivery costs. However you will be responsible for the cost of returning the goods to us. If a refund is payable to to you we will process the refund as soon as possible, and, in any case within thirty (30) days of the day you give written notice of cancellation. To cancel an order, you must inform us in writing. You must also return the goods to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned. Our returns policy does not affect your statutory rights. If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund for defective goods. If a refund is payable to you, we will refund the money using the same method originally used by you to pay for your purchase. Any orders for personalised goods are non-refundable. Please note that this does not affect your statutory rights. If you have a query about returning goods, please contact sales@switchskates.co.uk
Complaints We take all feedback very seriously and aim to deal with complaints as quickly and effectively as possible. For complaints relating to orders placed through our website please email sales@switchskates.co.uk To assist us in dealing with your complaint, please detail all aspects of the complaint, your order number and your contact details. For complaints relating to our high street stores, please submit all details in writing to the below address and a member of our Customer Services team will be in touch as soon as possible. Customer Service Department, 57 Broadway, Leigh-On-Sea, Essex, SS9 1PE. We aim to conclude our investigations as soon as possible after receiving the initial complaint. A likely timescale for resolution will be provided upon request, but this timescale will be dependant upon the specific nature of the complaint.
Our Goods A description of the main characteristics of goods can be found on the product pages of our website. Prices for goods on our website appear on the product pages and include all UK taxes. Prices and offers may vary and may only be available for limited periods. All prices and offers are subject to availability and may be withdrawn or amended at our discretion. The prices on our website may differ to prices in our retail stores, catalogues or elsewhere. Our website contains a large number of goods and it is possible that, despite our best efforts, some of the goods listed on our website may be incorrectly priced. If we discover an error in the price of the goods you have ordered we will inform you as soon as possible. We will give you the option of reconfirming your order at the correct price or cancelling it. We are under no obligation to provide incorrectly priced goods to you at the incorrect price if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an error. The goods will be at your risk from the time of delivery. Ownership of the goods will pass to you when we receive full payment, including delivery charges.
Overseas/International delivery, including the Highlands, Channel Islands and Republic of Ireland Delivery time to overseas/international destinations will vary depending on where the delivery destination is. In the event that your order has not arrived within a reasonable period of time please contact sales@switchskates.co.uk Please note that our 24 hr delivery service is not available for delivery to overseas/international destinations.
