TERMS & CONDITIONS
WEBSITE TERMS AND CONDITIONS
We take all feedback very seriously and aim to deal with complaints as quickly and effectively as possible. For complaints relating to orders placed through our website please email sales@switchskates.co.uk To assist us in dealing with your complaint, please detail all aspects of the complaint, your order number and your contact details. For complaints relating to our high street stores, please submit all details in writing to the below address and a member of our Customer Services team will be in touch as soon as possible. Customer Service Department, 57 Broadway, Leigh-On-Sea, Essex, SS9 1PE. We aim to conclude our investigations as soon as possible after receiving the initial complaint. A likely timescale for resolution will be provided upon request, but this timescale will be dependant upon the specific nature of the complaint.
A description of the main characteristics of goods can be found on the product pages of our website. Prices for goods on our website appear on the product pages and include all UK taxes. Prices and offers may vary and may only be available for limited periods. All prices and offers are subject to availability and may be withdrawn or amended at our discretion. The prices on our website may differ to prices in our retail stores, catalogues or elsewhere. Our website contains a large number of goods and it is possible that, despite our best efforts, some of the goods listed on our website may be incorrectly priced. If we discover an error in the price of the goods you have ordered we will inform you as soon as possible. We will give you the option of reconfirming your order at the correct price or cancelling it. We are under no obligation to provide incorrectly priced goods to you at the incorrect price if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an error. The goods will be at your risk from the time of delivery.
